This is so priceless, and so, so easy to see happening, customer service being what it is today.!!!
Now some people are really stupid!!!!
A lady died this past January, and bank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00, now somewhere around $60.00. A family member placed a call to bank. Here is the exchange:
Family Member: ‘I am calling to tell you she died in January.’
Bank: ‘The account was never closed and the late fees and charges still apply.’
Family Member: ‘Maybe, you should turn it over to collections.’
Bank: ‘Since it is two months past due, it already has been.’
Family Member: So, what will they do when they find out she is dead?’
Bank: ‘Either report her account to frauds division or report her to the credit bureau, maybe both!’
Family Member: ‘Do you think God will be mad at her?’ (I really liked this part!!!!)
Bank: ‘Excuse me?’
Family Member: ‘Did you just get what I was telling you – the part about her being dead?’
Bank: ‘Sir, you’ll have to speak to my supervisor.’ (Duh!)
Supervisor gets on the phone: